The Role of Customer Service when Choosing an Industrial Shredder

In my earlier years, my primary focus when purchasing items was always finding the lowest-priced product. However, as time went on and through various experiences, I’ve come to prioritize customer service above all else. It’s not a choice I made on a whim, but rather one that emerged from experience. I realized that obtaining the best product coupled with quality service, if an issue should arise, is priceless.

Statistics from Form Builder indicate that 70% of the buying experience hinges on how the customer is treated, while 61% of customers would consider switching to a competitor after just one negative encounter. This data makes me feel like I’m among the majority of consumers, and I believe you might feel the same.

Industrial Shredders: A Significant Investment

When investing in major equipment like an industrial shredder, ensuring outstanding customer service isn’t just a preference—it’s a necessity. Your staff members don’t want unnecessary hassles, and your business cannot afford the repercussions of poor equipment and service. Several factors warrant consideration when in the market for an industrial shredder:

1. Country of Manufacture: While scouting for the right industrial shredder or shred truck, you might encounter lower prices but discover that the equipment is not American-made. Although these manufacturers may offer products at a lower cost due to reduced labor expenses, there are potential drawbacks:
   • Purchasing a foreign-made product: Opting for an American-built product instills confidence in its quality, ensuring adherence to US requirements. International manufacturers might only comply with local standards, which might not align with US expectations.
   • Dealing with a distant manufacturer: International companies in different time zones pose challenges in obtaining necessary service, potentially leaving you without adequate assistance.
   • Neglecting local industries: Partnering with American manufacturers supports the nation’s economy by investing in local businesses and citizens.
2. Solid Track Record: Choosing a manufacturing company with a substantial history that showcases its commitment to quality products backed by satisfied customers is crucial. Request insight from the manufacturer regarding their customer base and satisfaction levels. Online feedback and local business input can offer valuable firsthand knowledge about a company’s history.
3. Direct Purchasing: Procuring directly from a manufacturer minimizes shipping, export/import, and handling costs. Direct engagement with one company streamlines communication and proximity. Planning for the future alongside present needs is essential for business growth and seamless equipment upgrades.
4. Enhanced Accessibility to Parts and Service: Many manufacturers offer parts and service from trained technicians familiar with your product, eliminating the need to hunt for parts or explain your equipment specifications. This expedites the process, reducing or eradicating shredding downtime and staff frustration.

Allegheny Shredders prides itself on our durable industrial shredding equipment and our 50-year history of top-notch customer service. We even offer accessories and supplementary equipment for those looking to expand or upgrade their original industrial shredding equipment. If exceptional service paired with high-quality industrial shredding equipment is what you are looking for, contact us at 724-468-4300 or complete the form on this page.